Contact & FAQ

Questions about your order? We're here to help.

A customer service agent will reply to you in 48 hours or less. Your message is handled by a real person.
Order Support Email
[email protected]
Order Status Phone
(863) 591-4284

Refund & Return Policy

If you are not entirely satisfied with your product during the first 6 months of use, you can request a 100% refund by following the 3-step process on the Refunds page.

Refund & Return Policy

180-day money-back guarantee — no hassle.

You have 6 months (180 days) from your ship date to request a full refund. We recommend giving the product adequate time before contacting us.

3-Step Refund Process

1

Confirm you're within the 6-month guarantee window. Check your shipping confirmation email or order slip for the ship date.

2

Email [email protected] with the subject line "Refund Request" to notify us and get connected to the right team member.

3

Ship all bottles (empty and unopened) to our returns address below. You cover the postage. Email us the tracking ID so we can process your refund quickly.

Include a note in your package with:

Returns Address:
Jetpack fao Claro Returns
285 Northeast Ave, Tallmadge, OH 44278
United States
Contact us and receive confirmation before sending your return, otherwise it may be difficult to locate your package.

Once your return is received and registered, you'll be refunded in full. Expect 5–10 business days for the amount to appear on your statement.

Contact

Product Support: [email protected]

Order Self-Service: www.clkbank.com

Shipping Policy

Orders dispatched within 2–3 days of purchase.

You'll receive a shipping confirmation email once your order is fulfilled.

Delivery Times

US: 5–7 business days (up to 10 business days)
International: 10–12 business days

Shipping Fees

PackageUSInternational
Basic (1 bottle)$9.95Varies*
Popular (3 bottles)FreeVaries*
Best Value (6 bottles)FreeVaries*

*International shipping fees are calculated at checkout.

For further questions contact us at [email protected].

Privacy Policy

Effective Date: July 2023

Information We Collect

How We Use Your Information

Third-Party Advertisers & Links

Google Analytics

Facebook

GDPR

CCPA (California)

Children's Privacy

Data Storage & Unsubscribe

Questions? Contact us at [email protected].

Terms and Conditions

Please read these terms carefully before using the Site.

Acceptance

Changes to Agreement

Intellectual Property

Prohibited Uses

Health Disclaimers

Disclaimer of Warranties

Limitation of Liability

Governing Law & Arbitration

Contact

Operated by Claro Media, 1 Yonge St, Suite 1801, Toronto M5E 1W7.
Email: [email protected]

Disclaimer

Last updated: January 10, 2024

References

Scientific sources cited in AquaBurn materials.